YS
Yozalolo S
1 reviews | Active since Feb 2018
23 May 2025, 11:38
STILL HAVE NOT RECEIVED THE REFUND-PATHETIC SERVICE
I called Bonitas on Tuesday to find out about the status of my refund. The consultant said everything has been finalised, the refund has been released, and it will take 5-10 working days to reflect in my bank account.
Yesterday afternoon, I received an email about Savings on the vetting and verification process, so I don't know which is which, and if Bonitas is willing to refund me, as the waiting period is over. Their service is pathetic; it looks like they have employed people who are not trained. Today, you hear this; tomorrow, another story. BONITAS, WHEN ARE YOU REFUNDING MY MONEY?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 May 2025, 12:21Hello Yozalolo S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply23 May 2025, 12:21
Official
Hello Yozalolo S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your complaint to our finance department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
YS
Yozalolo S's updateReviewer Update
23 May 2025, 14:05That reply is not enough because your Finance department doesn't take us seriously. All I want to know is when I will get my refund?
YS
Yozalolo S's update23 May 2025, 14:05
Reviewer Update
That reply is not enough because your Finance department doesn't take us seriously. All I want to know is when I will get my refund?
Bonitas Medical Fund's replyOfficial
28 May 2025, 09:41Hello Yozalolo S Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply28 May 2025, 09:41
Official
Hello Yozalolo S Thank you for submitting a comment to us through hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas team