MS
Michael S
1 reviews | Active since Mar 2012
06 Feb 2023, 15:26
Still bad service.
back to HP AGAIN to get a response, I was over debited and am awaiting a refund, Ihave sent multiple mails to Bonitas again but once again no response. This is getting really tiring having to constantly complain to try get assistance. Their email signature states no.1 in service, thats a complete lie.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
06 Feb 2023, 16:03Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated this matter to finance department for urgent assistance with the refund. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated this matter to finance department for urgent assistance with the refund. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply06 Feb 2023, 16:03
Official
Hello Michael S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated this matter to finance department for urgent assistance with the refund. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We have escalated this matter to finance department for urgent assistance with the refund. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
MS
Michael S's updateReviewer Update
07 Feb 2023, 07:28Just respond to people, I sent one mail after the next for days on end and not a single reply. I still have not received a reply so let the finance office know i resolved the problem myself.
MS
Michael S's update07 Feb 2023, 07:28
Reviewer Update
Just respond to people, I sent one mail after the next for days on end and not a single reply. I still have not received a reply so let the finance office know i resolved the problem myself.
Bonitas Medical Fund's replyOfficial
07 Feb 2023, 12:36Hello Michael S Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable. We confirm that our credit control has contacted you regarding this matter and the system will be updated accordingly. Regards Bonitas Team
Bonitas Medical Fund's reply07 Feb 2023, 12:36
Official
Hello Michael S Thank you for notifying us of your complaint. We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable. We confirm that our credit control has contacted you regarding this matter and the system will be updated accordingly. Regards Bonitas Team