SL
Samantha L

1 reviews | Active since Jun 2020

25 Aug 2020, 21:23

Still a damn circus

As you will see from my previous review of Bonitas *surprise surprise* sweet nothing has been done to resolve the issue of them *****ing my money. Naturally. As i said absolutely useless! Coming from sombody who has worked in the medical industry as correspondance between medical aid and client for many years, clearly my opinion to our medical patients has remained the same. PATHETIC. NIT WORTH THE STRESS! I always have to chase after a follow up answer from these useless pathetic excuse of a corporation. I spent 45 minutes on the phone today with a remarkable gentleman from medscheme, who asked me to reconsider cancelling my medical aid and asked how he could potentially help. Well its the first time in 9 months that i have any kind of faith in your circus

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2020, 09:12
Official
Hello Samantha L,
Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Sept 2020, 13:46
Official
Hello Samantha L,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team