DM
Dineo M
1 reviews | Active since Mar 2026
18 Mar 2026, 13:26
*****sters
I have been with the medical aid since 2015 but extremely disappointed in how they are handling my claim. I had two operations in January and February. Authorization was requested but when they had to pay "they didn't see the Authorizations". I called and provided the claims which "they miraculously saw and were approved by the hospital claims but they are not linked to claims department " They escalated and gave me a 20 days TAT. When I call after two days its back to square one. Starting the process from the beginning. Meanwhile service providers want their money. This is very unprofessional to say the least.
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Replies (2)
Bonitas Medical Fund's replyOfficial
18 Mar 2026, 13:48Hello Dineo M Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out to us. To assist you further, kindly provide your membership number or the ID number of the principal member via private message. This will help us investigate your enquiry while ensuring that your personal information remains protected and is not visible on this public forum. Please note that the query number 130226QWPRF provided is invalid. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply18 Mar 2026, 13:48
Official
Hello Dineo M Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out to us. To assist you further, kindly provide your membership number or the ID number of the principal member via private message. This will help us investigate your enquiry while ensuring that your personal information remains protected and is not visible on this public forum. Please note that the query number 130226QWPRF provided is invalid. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Mar 2026, 10:27 Hello Dineo M Thank you for reaching out to us via hellopeter. Following the email communication, we confirm that your concern regarding the claims for Dr Rankune Sebiloane has been fully addressed and the matter is now resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply23 Mar 2026, 10:27
Official
Hello Dineo M Thank you for reaching out to us via hellopeter. Following the email communication, we confirm that your concern regarding the claims for Dr Rankune Sebiloane has been fully addressed and the matter is now resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards,
Bonitas Team
Bonitas Team