CR
Cornelia R
1 reviews | Active since Aug 2015
12 Sept 2025, 11:36
Stay Clear of Boncap! No assistnace, no refunds
I was just informed (19 minutes on the phone) of the new Boncap portal was started 4 months ago and wasn't notified, now I cannot even register as it stays on the register page with the wheel turning and nothing happening. I have always been registered and now, boom! not registered anymore. Doesn't help phoning for assistance cause all you get is "I don't know", visiting the Roodepoort branh, "I dont know". I still have a refund waiting to be refunded from 2023!
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
12 Sept 2025, 11:41Hello Cornelia
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Sept 2025, 11:41
Official
Hello Cornelia
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
CR
Cornelia R's updateReviewer Update
12 Sept 2025, 11:42How are you going to resolve and investigate this matter if you have no details or membership number
CR
Cornelia R's update12 Sept 2025, 11:42
Reviewer Update
How are you going to resolve and investigate this matter if you have no details or membership number
Bonitas Medical Fund's replyOfficial
12 Sept 2025, 12:03Hello Cornelia
Thank you for notifying us of your complaint.
Kindly note that we have tried to retrieve the membership number with the ID number provided without success.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information on this public forum) to enable us to investigate your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that we have tried to retrieve the membership number with the ID number provided without success.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information on this public forum) to enable us to investigate your enquiry.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Sept 2025, 12:03
Official
Hello Cornelia
Thank you for notifying us of your complaint.
Kindly note that we have tried to retrieve the membership number with the ID number provided without success.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information on this public forum) to enable us to investigate your enquiry.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint.
Kindly note that we have tried to retrieve the membership number with the ID number provided without success.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information on this public forum) to enable us to investigate your enquiry.
Kind Regards
Bonitas Team
CR
Cornelia R's updateReviewer Update
12 Sept 2025, 12:21I didn't give an ID number. Membership number: ***
CR
Cornelia R's update12 Sept 2025, 12:21
Reviewer Update
I didn't give an ID number. Membership number: ***
Bonitas Medical Fund's replyOfficial
12 Sept 2025, 12:39Hello Cornelia
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply12 Sept 2025, 12:39
Official
Hello Cornelia
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Team