STAY AWAY FROM BONITAS... THEY WANT YOU TO JOIN AND THEN DON'T CARE

I am flabbergasted at how you guys operate????

I made the decision to leave my previous medical aid to ensure my son is covered for his medical expenses and his chronic medication as it was costing us a fortune. When we changed over to Bonitas we asked all the questions required about our son. We told the lady he is on the spectrum, he gets medication every month etc.

A month ago we found out that the medical aid was not paying for the medication for me or my son ( Chronic). They have in fact been using our savings to pay for it????? We were not informed of the process nor had a clue??????

I phoned them, they told me what to do, to which I did. I just received a email saying my son is not covered for the Autism spectrum and that they will not pay for the medication????? THE WHOLE POINT WE MOVED TO YOU WAS BECAUSE OF MY SON!!!!!

I HAVE NEVER SEEN SO MUCH INCOMPETENCE FROM THE PEOPLE ON THE PHONE. We told the lady who helped us switch to Bonitas what we need covered!!

Are we being taken for a ride??

I will be looking at another medical aid which suits us and will report Bonitas!

Listen to your phone conversations and you will see we spoke more about my son's Autism spectrum disorder and made sure he would be covered!!