Stay away from Bonitas - Absolute Joke of a Medical Aid

On the 7th of March I injured my knee playing sport. I was taken to Flora Clinic's casualty to be examined. I was administered pain medication and then sent for x-rays. Upon returning, I was told that I needed to have a CT scan done as there is a possibility that arteries behind the knee may have been damaged and if this occurs it may result in amputation due to clotting. "This is what I was told by a Doctor" - I was then told that there will be a co-payment of around R2200. I made the payment and had the procedure.

The very next day I was contacted by the radiologist who told me that Bonitas had declined this charge as I do not qualify for this procedure.

Not only have I paid Bonitas for the past 2 years with no claims but I have now undergone a procedure that I was strongly urged to receive (At the risk of losing a limb) which I now need to pay for out of my pocket. Bonitas wouldn't even cover the crutches that I needed and I had to purchase those.

Stay as far away from this joke of a medical aid as you can. They literally collect cash from me every month and offer zero to no benefit. Every doctors appointment, every time i've purchased medication - Always cash because they decline.

@Bonitas, you've just lost another customer. I know that won't bother you as I'm just another number!