Stay away from Bonitas

Stay away. Bonita's has no customer service, incapable of following their own communication lines, giving incorrect information. To do a claim is a painful experience as they do not provide feedback, it takes forever. This is pathetic service. Once you follow up, you get a new reference number, and still no feedback. Make use of an accountable medical aid and do not consider Bonita's at all. Stay away. I have been struggling to get my health provider paid since October I have provided all the relevant documentation that they asked me for, and I was approved for the PMB treatment plan and still they refuse to pay my doctor If you want to spend hours on the phone with this ************* organization go right ahead and join them, but I will not recommend them to anyone. I will be approaching the Ombudsman as well today because this type of treatment is unfair and unacceptable.