STAY AS FAR AWAY FROM BONITAS AS POSSIBLE !!!!

I have been a Bonitas member since January 2014. At my workplace we made some comparisons between the medical funds that we belong to. At the end of 2016, I decided to switch over to Discovery Classic Saver, away from the Bonitas Standard option which I had at the time. I now have a reduced monthly premium, but with improved benefits, which proves to me that I have made the correct decision. Since March 2017, Bonitas started harrassing me with emails with the description " ACKNOWLEDGEMENT OF OUTSTANDING DEBT", claiming that I have an outstanding balance of R638 that I owe them. I then examined old statements, and found that this amount is shown on all monthly statements since March 2016, as exceeding savings, despite the many thousands of rands in premiums paid each month by me and my employer. On 22 February 2016 we visited a specialist and had to pay a consultation fee of R1000 upfront, before the consultation. On our return, Bonitas refunded me with the amount of R638. The note on the payment advice stated: " Claim is in excess of the negotiated rate - Member is not liable ". After refunding me with part of the medical cost, they now wanted the refund back, after more than a year. I have since made numerous call, and sent emails to their queries department. They insisted that they want the R638 refund back. About a month ago, I have paid them the R638 that they harrass me about, and sent proof of payment to their credit department. Guess what, I have today received an SMS that they have handed me over to ITC Business Administrators. This implies that the harrassment will continue even after I paid them, which I now think I should not have done. I therefore advise all fellow citizens: STAY AWAY FROM BONITAS, THEY ARE BAD FOR YOUR HEALTH.