State of affairs

It's amazing how everyone preaches service yet when dealing with Bonitas medical aid, a big corporate, service levels are exceptionally low. Worst is when you try and contact a manager or supervisor, you either can't speak to them or they are unavailable. Although you are the one paying exorbitant amounts every month, when it comes to dealing efficiently and quickly with your claim, it would appear you are the bottom of the food chain. Simply been trying to get a claim payed out which was submitted 12 September 2017. It is one excuse after another, then i must resubmit, been in for payment twice, been taken off system, IT offline. Absolutely unacceptable.