STAFF CANNOT READ OR CAPTURE YOUR FORMS CORRECTLY

It is absolutely ridiculous that the staff at Bonitas cannot capture a simple form of adding a beneficiary.

I had my son, in September. I completed my forms to Bonitas in October. They had sent me a form to sign stating “adopted child”. I emailed them back to have the forms corrected, no response to me email.

I called them in 20th December 2022 to have my son added which they eventually did, they then emailed to stated the they was no Gp’s appointed, which in fact was completed on my form. I literally highlighted and circled in red, how my form was completed for them to correct on their side, which I would have thought they would have been able to read and comprehend.

Oh boy, was I wrong – they didn’t add my Gp to my form, I called the call centre on 16th August 2023 – as my Gp claims where unpaid. He stated I didn’t respond to their email in December 2022. When I read out my email and gave him the reference number he was shocked.

On 29th August Bonitas confirmed they will backdate my claims as the error was on their side, my Gp had processed the claims yet for it to be returned stating “it’s a stale claim”

Yet Bonitas was the one that emailed me stating my Gp has been nominated from 01/01/2023 & they apologies for the inconvenience to date noting is paid for or sorted out.

Absolutely ridiculous and pathetic service. Zero stating rating!!! I am so sick and tired of emailing and calling them, literally swearing them to get things done. It’s was a simple form and their staff cannot capture it properly- how many calls, emails and time must we make to get a simple form captured correctly. Train your staff properly or better yet make the app more user friendly with adding a beneficiary or GP so we don’t have to deal with the staff that cannot READ.

All my reference numbers: 1. 20/02/***QG26VF 2. 21/12/***QG3Z76 3. 16/08/***QSS9J5 4. 04/09/2023 - 040923QTJVXT