cK
chris K
1 reviews | Active since Feb 2014
24 May 2023, 15:14
*********** STAFF
I DON'T KNOW WHY BONITAS EMPLOY STAFF THAT DO NOT KNOW WHAT THEY ARE DOING. I SUFFER FROM GLAUCOMA AND HAVE A PMB CARE PLAN THAT ALLOWS ME TO VISIT, WITH AUTHORIZATION FROM BONITAS A OPTOMATHOLIGS DR. DAVEY THIS DR IS THE ONLY SPECIALIST WITHIN A 50KL RADIUS. THE PMB CARE PLAN ALLOWS ME TWO CONSULTATIONS PER YEAR. MY 1ST WAS ON 23 MARCH THIS ACCOUNT HAS NOT BEEN PAID YET.THE 2ND EMERGENCY CONSULTATION WAS ON 18 MEI. THERE IS ALSO A KIBBLE OVER THIS ACCOUNT. AUTHORIZATION AND CODES WERE GIVEN BY BONITAS. I HAVE HAD PROBLEMS WITH BONITAS EVERY YEAR FOR PAYMENTS TO THE SAME DR., REALY BONITAS WHY CANT YOU GET QUALIFIED PEOPLE .????????????
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
24 May 2023, 15:42Hello Chris K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply24 May 2023, 15:42
Official
Hello Chris K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
cK
chris K's updateReviewer Update
25 May 2023, 14:32 NOW I AM POSITIVE BONITAS DOES NOT KNOW WHAT THEY DOING. ON 13FEB I WAS SENT BY MY DR THAT IS RECOGNISED AND A DSP FOR BLOOD TEST BY MAUFF. BONITAS DID NOT PAY THEM ON LOGGING MY COMPLAINT VIA HELLO PIETER . BONITAS PHONED ME AND SAID THEY WILL FIX IT. THIS WAS NOT DONE AND I GOT A ACCOUNT FOR R629.90 TODAY 25/05. REALY WHAT IS GOING ON.????????????
cK
chris K's update25 May 2023, 14:32
Reviewer Update
NOW I AM POSITIVE BONITAS DOES NOT KNOW WHAT THEY DOING. ON 13FEB I WAS SENT BY MY DR THAT IS RECOGNISED AND A DSP FOR BLOOD TEST BY MAUFF. BONITAS DID NOT PAY THEM ON LOGGING MY COMPLAINT VIA HELLO PIETER . BONITAS PHONED ME AND SAID THEY WILL FIX IT. THIS WAS NOT DONE AND I GOT A ACCOUNT FOR R629.90 TODAY 25/05. REALY WHAT IS GOING ON.????????????
Bonitas Medical Fund's replyOfficial
26 May 2023, 12:20Hello Chris K
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply26 May 2023, 12:20
Official
Hello Chris K
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint.
We are investigating this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
cK
chris K's updateReviewer Update
29 May 2023, 17:09THEY COME WITH THE SAME STORY EVERY TIME BUT NO ONE CONTACTS ME TO RESOLVE THE PROBLEM. DOES NOT HELP NO PHONE THEM, THEIR STAFF IS INCAPABLE TO HELP.
cK
chris K's update29 May 2023, 17:09
Reviewer Update
THEY COME WITH THE SAME STORY EVERY TIME BUT NO ONE CONTACTS ME TO RESOLVE THE PROBLEM. DOES NOT HELP NO PHONE THEM, THEIR STAFF IS INCAPABLE TO HELP.