DN
Dylan N

1 reviews | Active since Mar 2016

27 Oct 2016, 11:49

Spitting on the little guys since 1982

<p>I have been with Bonitas for about 10 years. I have paid them well over R200k over this period. I have hardly ever been to the doctor and have never slept at the hospital. I recently needed emergency medical attention which came to about R1800.00, out of this amount I have had to pay about R1000.00, meaning that they have paid less than half for this emergency. This is highly unacceptable. I should have just saved my money and taken out a hospital plan instead, I would have had about R200k minus the R30k (estimated amount from doctor's visits over the last decade) = R170k.</p> <p> </p> <p>This is ludicrous that they can treat people this way and then also still raise my premiums by 20% per annum. I am going to start looking at other medical aid schemes as it seems that Bonitas only cares about money they make and not the clients that give them this money. How is it that they cannot even give 15% of my premium back in doctors claims ? I am sick of struggling with guys that think they can spit on the little guy. All they care about is money in their pockets, acquiring other schemes and not much else.</p> <p> </p> <p>I bet I will not even get a response to this issue, why ? because they have already made their money out of me. They advertise paying out up to 93% of claims, please correct this as I have clearly only been paid out about 20% of mine, and this with R3.3bn in reserves, HA reserves for what, C level bonuses. This is a joke. I used to actually and promote like these guys to my friends.</p>

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply27 Oct 2016, 14:32
Official

Hello DylanNel

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply03 Nov 2016, 12:39
Official

Hello DylanNel

Thank you for submitting a comment to us through Hello Peter.

As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

DN
Dylan N's update09 Nov 2016, 17:47
Reviewer Update

Oh My Word!!! THIS IS SUCH A LIE! I have not received any such communication! Please check your mails, this has not been received by me, so either there is a mistake somewhere or Bonityas is trying to save face somehow! I received a call from Bonitas the other day, the guy could hardly speak a word of English. he said he would sort this out and revert, that was the last i heard. you guys are a disgrace if you think you can pass the buck this easily.