TK
Tasneem K
1 reviews | Active since Jun 2016
08 Jun 2026, 14:52
Specialist auth - BAD/NO SERVICE
My mom has been trying for a week to get a specialist authorization ! The Dr and myself I tried the whatsapp - still waiting for an agent I emailed Lee Callakoppen the PO and no response .
Pathetic since moving to momentum ! At this rate , Bonitas WILL LOOSE CLIENTS !
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
08 Jun 2026, 16:00Hi Tasneem,
We sincerely apologise for the frustration you and your family have experienced while trying to obtain assistance. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you and your family have experienced while trying to obtain assistance. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply08 Jun 2026, 16:00
Official
Hi Tasneem,
We sincerely apologise for the frustration you and your family have experienced while trying to obtain assistance. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you and your family have experienced while trying to obtain assistance. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's replyOfficial
09 Jun 2026, 12:12Hi Tasneem,
Thank you for taking our call and for engaging with us on this matter. We’re glad we were able to assist.
Please feel free to reach out should you need any further assistance.Kind regards,
Thank you for taking our call and for engaging with us on this matter. We’re glad we were able to assist.
Please feel free to reach out should you need any further assistance.Kind regards,
Bonitas Medical Fund's reply09 Jun 2026, 12:12
Official
Hi Tasneem,
Thank you for taking our call and for engaging with us on this matter. We’re glad we were able to assist.
Please feel free to reach out should you need any further assistance.Kind regards,
Thank you for taking our call and for engaging with us on this matter. We’re glad we were able to assist.
Please feel free to reach out should you need any further assistance.Kind regards,