AT
Amika T

1 reviews | Active since Mar 2013

15 Apr 2019, 14:18

Special cases

Hi

I have since not heard anything from your special cases department, i have send my request a month back and i'm still waiting for my query to be attended to. How long does it take for a decision to be made?

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Apr 2019, 12:11
Official
Hello tshabaaf,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We tried to reach you telephonically, unfortunately you were not available. 

We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
AT
Amika T's update24 Apr 2019, 10:02
Reviewer Update
Hi, I have send everything that was requested from me, how long should i wait now for a response/decision.