NW
Noga W

1 reviews | Active since Mar 2016

31 Mar 2021, 13:05

Social media customer care - Facebook messenger

I had excellent service from Tash Thevan over their Facebook messenger. I was concerned about my hospital approval as I was approved only 1 day and stayed for 2 nights. She called the hospital and made sure it will be updated, then called me and was kind and professional going beyond her duty and being personally kind and reassuring regarding my case and my concerns and upsets.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply31 Mar 2021, 13:10
Official
Hello Noga,

Thank you for sharing your experience with Bonitas on this public platform. 
 
It means a lot to us, especially that you made the time to write about it!  We want to make a difference in every member’s life and strive to give the best possible service. 
 
When we get it right, we are delighted. 
 
Regards,
  
Bonitas Team