So quick to take Money, Not so quick to pay it bck

Start of January'16 more than doubled my monthly payment were taken via debit order. I went to my Bank to reverse the payment and then had to make the correct payment at Nedbank as instructed by a Bonitas employee (Welkom). It was then confirmed by this employee that everything has been corrected on the system. <br> Start of February, again the same issue, more than double my monthly payment was taken. In the mean time I also had to seek medical attention on which I was notified that the account was suspended. After sorting this out I requested my money back (Difference of monthly payment and debited amount). Battled to get proper answers and I had to regularly call back on my account after it was said that they will come back to me. I incurred additional costs when I had to reverse the payment of January '16, I endured inconvenience due to a suspended account which was paid in full and not to talk about the humiliation I had to go through at the doctors. Now I have to wait longer for my spectacles which causes further inconvenience at my workplace. I am utterly disgusted with the services rendered. I believe that I did my part and Bonitas is ******** of their accountability.