KN
Kevin N
1 reviews | Active since Oct 2016
30 Aug 2023, 15:54
So Once again this absolute useless medical aid strikes again
So Once again this absolute useless medical aid strikes again,
after spending a hour on the phone to get hospital authorization for a procedure I am told that they need to send it trough to the underwrites for assessment as I have not been a year with the medical aid,
so I pay R3000 a month for absolutely nothing as once again this pathetic medical aid can provide me with no service, when you ask to bet put through to a supervisor they transfer you to another department out out of spite this is a complete waist of time and money stay clear,
I am no laying a complainant at the medical bord about them enough is enough
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
30 Aug 2023, 19:40 Hello Kevin N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply30 Aug 2023, 19:40
Official
Hello Kevin N
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
04 Sept 2023, 15:44 Hello Kevin N Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply04 Sept 2023, 15:44
Official
Hello Kevin N Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team