Snail like response

Query was sent to Bonitas on ***6. Acknowledgement ***8, ref 178807. Another Acknowledgement ***3, ref 257997. Another email on ***4: "Could you please clarify which charges on the statement dated 7 July 2026 you would like us to review? If possible, please attach the statement or provide the relevant item descriptions and amounts, particularly those relating to the hospital stay." I have rep**** "all of them"