1 reviews | Active since May 2016
Slowest service ever!!!
How long could it possibly take to cancel an application that was done last week??? My mom completed an application form with all the necessary additional documents last week Monday 5 August. She then sent an email to cancel the application on Wednesday 7 August, because the late joiner penalty was too high, therefore making the premium unaffordable. We have both been dealing with Koketso Skosana from Tenda Health who is apparently a broker for Bonitas. We have had no feedback since Wednesday 7 August on whether this application has indeed been cancelled, from either Tenda Health or Bonitas. I have also sent an email to the enquiries department at Bonitas, but yet no feedback. Can someone just please send confirmation that the application has been cancelled>???????
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team