LF
LORNA F
1 reviews | Active since Jun 2023
29 Jun 2023, 09:42
Sloppy work by inexperienced query clerk
I started explaining and programme cut me off. Query reference refers 290523QNHG02 refers. I telephoned yesterday Wednesday was put on hold after 20 minutes I put down my phone. I no longer want speak to query clerks who have no exper dealing with queries. Please I request a Manager of Boncap to phone me on my cell ***. Thanks.
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Bonitas Medical Fund's replyOfficial
29 Jun 2023, 10:09Hello LORNA F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply29 Jun 2023, 10:09
Official
Hello LORNA F
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team