MM
Monique M

1 reviews | Active since Feb 2022

02 Oct 2024, 14:59

Since Agile Health has taken over the administration of new Applications we are experiencing delays of up to 23 days on an application

Since Agile Health has taken over the administration of new Applications we are experiencing delays of up to 23 days on an application. Despite escalations every day there is no reasonable outcome. As Brokers we cannot do business with Bonitas if this is the new norm

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply02 Oct 2024, 15:04
Official
Hello Monique 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas team