JJ
Jj J
1 reviews | Active since Jul 2019
14 Nov 2021, 22:39
Sick of bonitas
This is the 3rd month i had a problem. Sent a script and they updated the wrong dosage so it got finished early. They corrected it apparemtly and it happened again. Called and they corrected it again and still didnt receive. The time in betweem not receiving it is vital as this is chronic medz and not taking it causes suicidal thoughts and most of the time it was a week after complaining about this that they sent the medz but if it keeps happening montb on month who know what effect it will have on me as I was suicidal before starting these medZ.i need the problem solved and some compensation as I was patient for quite a few times. Maybe add something extra on my medical like 6 free ketamine treamine treatments and full cover of the treatment. If not will take this higher.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
15 Nov 2021, 07:04Hello: Jj J
Please note that our operating hours are between 8:00 to 17:00 Monday to Friday excluding public holidays.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Nov 2021, 07:04
Official
Hello: Jj J
Please note that our operating hours are between 8:00 to 17:00 Monday to Friday excluding public holidays.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
JJ
Jj J's updateReviewer Update
15 Nov 2021, 16:21Any feedback?
JJ
Jj J's update15 Nov 2021, 16:21
Reviewer Update
Any feedback?
Bonitas Medical Fund's replyOfficial
15 Nov 2021, 21:58Hello Jj J
The contact was made by our representative before 11:00AM today but you were not available.
An SMS was also sent to contact the representative back to discuss the enquiry further and to give update.
Regards
The Bonitas Team
Bonitas Medical Fund's reply15 Nov 2021, 21:58
Official
Hello Jj J
The contact was made by our representative before 11:00AM today but you were not available.
An SMS was also sent to contact the representative back to discuss the enquiry further and to give update.
Regards
The Bonitas Team
JJ
Jj J's updateReviewer Update
16 Nov 2021, 05:46Was that from pharmacy direct? I contacted them and they were talking about owing money thats why it want sent. However i spoke to someone there the last time i had a problem and they adjusted the dosage which im still waiting for. Bonitas approved cover for the medz i am wanting and have been delivering them despite the outstanding amount to pharmacy direct. So, i dont see where the problem lies
JJ
Jj J's update16 Nov 2021, 05:46
Reviewer Update
Was that from pharmacy direct? I contacted them and they were talking about owing money thats why it want sent. However i spoke to someone there the last time i had a problem and they adjusted the dosage which im still waiting for. Bonitas approved cover for the medz i am wanting and have been delivering them despite the outstanding amount to pharmacy direct. So, i dont see where the problem lies
JJ
Jj J's updateReviewer Update
16 Nov 2021, 05:49I saw your second email. I didnt receive it. Even the 13th was too late as i reported this to them very early that the dosage sent was wrong, im without tablets for about a week and a half now and already feeling side effects. This is only 1 example. Remember there are other instances
JJ
Jj J's update16 Nov 2021, 05:49
Reviewer Update
I saw your second email. I didnt receive it. Even the 13th was too late as i reported this to them very early that the dosage sent was wrong, im without tablets for about a week and a half now and already feeling side effects. This is only 1 example. Remember there are other instances
Bonitas Medical Fund's replyOfficial
16 Nov 2021, 13:55Hello Jj J
The contact was made by Pharmacy Direct.
We have sent another request for someone to make contact with you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply16 Nov 2021, 13:55
Official
Hello Jj J
The contact was made by Pharmacy Direct.
We have sent another request for someone to make contact with you.
Regards
The Bonitas Team
JJ
Jj J's updateReviewer Update
18 Nov 2021, 12:02Please email or whatsap me
JJ
Jj J's update18 Nov 2021, 12:02
Reviewer Update
Please email or whatsap me