CD
Cherylize D
1 reviews | Active since Aug 2019
20 Jan 2023, 10:37
Sick baby not added to medical aid
It's sad how a person needs to resort to writing a complaint in order to get the service one needs from this medical aid. When it comes to getting their money they get it on time but constant issues, delays, problems. It's really not worth having.
If it's not them not honoring all claims and I am left with outstanding bills, it's their empty promises of delivering simple things like a baby bag on time , my baby has been born already and I had to call in to follow-up on a so called benefit .
On the 11th of this month I sent in documents for my new born to be added and to my surprise still nothing. Now I am unable to take him for check ups because I now have to pay cash because of the *********** staff. Being forced to be on this medical aid by our company and as long as they get their money, why should they service us? Do not even get me on the useless whatsapp number that is frozen.
Can my son be added asap please instead of passing the buck and I am left stranded. Should anything happen to my child God forbid, you will liable , that's forsure!!! Kind regards, Salome Mankgela.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
20 Jan 2023, 13:45Hello Cherylize B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply20 Jan 2023, 13:45
Official
Hello Cherylize B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
CD
Cherylize D's updateReviewer Update
23 Jan 2023, 02:59Still no phone call, no response to my email, just the above automated response. I dread the call that I'm going to get, I'm praying for an urgent response from a competent employee.
CD
Cherylize D's update23 Jan 2023, 02:59
Reviewer Update
Still no phone call, no response to my email, just the above automated response. I dread the call that I'm going to get, I'm praying for an urgent response from a competent employee.
Bonitas Medical Fund's replyOfficial
23 Jan 2023, 09:01Hello Cherylize B
Thank you for notifying us of your complaint.
According to our telephonic conversation, we will contact you back after 12:00 as per your request.
We sincerely apologies for any inconvenience that might have been caused.
Regards
Bonitas
Thank you for notifying us of your complaint.
According to our telephonic conversation, we will contact you back after 12:00 as per your request.
We sincerely apologies for any inconvenience that might have been caused.
Regards
Bonitas
Bonitas Medical Fund's reply23 Jan 2023, 09:01
Official
Hello Cherylize B
Thank you for notifying us of your complaint.
According to our telephonic conversation, we will contact you back after 12:00 as per your request.
We sincerely apologies for any inconvenience that might have been caused.
Regards
Bonitas
Thank you for notifying us of your complaint.
According to our telephonic conversation, we will contact you back after 12:00 as per your request.
We sincerely apologies for any inconvenience that might have been caused.
Regards
Bonitas
CD
Cherylize D's updateReviewer Update
25 Jan 2023, 07:52Your response is Beyond pathetic, I was not contacted by 12. You are aware I was expecting and now I must have these issues with you. I am NOT going to leave it like this. The day I got a call I was told that Bonitas rep**** to my email, no reply received, I asked that the email be sent. You need to take accountability of your pathetic service yet you collect your monthly payment with no issues. Where do we escalate after this because you reply with no answers, you don't call back. There are just complaints when it comes to this useless medical aid.
CD
Cherylize D's update25 Jan 2023, 07:52
Reviewer Update
Your response is Beyond pathetic, I was not contacted by 12. You are aware I was expecting and now I must have these issues with you. I am NOT going to leave it like this. The day I got a call I was told that Bonitas rep**** to my email, no reply received, I asked that the email be sent. You need to take accountability of your pathetic service yet you collect your monthly payment with no issues. Where do we escalate after this because you reply with no answers, you don't call back. There are just complaints when it comes to this useless medical aid.
Bonitas Medical Fund's replyOfficial
25 Jan 2023, 11:34Hello Cherylize B
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
Kindly be advised that baby Deonte’ Ethan has been registered and correspondence has been emailed to you.
Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
Kindly be advised that baby Deonte’ Ethan has been registered and correspondence has been emailed to you.
Regards
Bonitas
Bonitas Medical Fund's reply25 Jan 2023, 11:34
Official
Hello Cherylize B
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
Kindly be advised that baby Deonte’ Ethan has been registered and correspondence has been emailed to you.
Regards
Bonitas
We sincerely apologize for any inconvenience you may have experienced due to the delay in resolving your query.
Kindly be advised that baby Deonte’ Ethan has been registered and correspondence has been emailed to you.
Regards
Bonitas
CD
Cherylize D's updateReviewer Update
26 Jan 2023, 12:39No thanks to you or your pathetic excuse of employees working there. Back and forward replies on hello peter, you sit and expect to resolve matters by apologizing for the inconvenience, my son is ill and you got time to play. I will be seeking other medical aid because this poor excuse of service could have cost the life of my child and why are you making I known to the public of my child's personal information, who gave you permission to release his name?
CD
Cherylize D's update26 Jan 2023, 12:39
Reviewer Update
No thanks to you or your pathetic excuse of employees working there. Back and forward replies on hello peter, you sit and expect to resolve matters by apologizing for the inconvenience, my son is ill and you got time to play. I will be seeking other medical aid because this poor excuse of service could have cost the life of my child and why are you making I known to the public of my child's personal information, who gave you permission to release his name?
Bonitas Medical Fund's replyOfficial
03 Feb 2023, 09:30Hello Cherylize D
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply03 Feb 2023, 09:30
Official
Hello Cherylize D
Thank you for submitting a comment to us through Hellopeter.
According to our telephonic conversation, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team