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samjooste S
1 reviews | Active since May 2017
16 Jan 2021, 14:43
Sick and tired of terrible service!
Submitted a claim. Bonitas rejected two payments. One required a lab note. The other, they paid 2 parts of 1 test and rejected the other part saying it was a duplicate (which it wasn't - Pathcare sent them a note to explain it was not a duplicate test just the same code). I have phoned more than 5 times. First told to submit a lab note (done) and then when I phoned again, Aaron said note was received, but now I need Pathcare to sumit a paper claim (done). When I phoned yesterday, now they say lab note not received!!! Pathcare has sumitted all notes, paper claims etc. required for it to be processed. Pathcare submitted it on the 30 December to ***. But Bonitas says they did not receive it. I have proof that Pathcare sumitted it!!! Bonitas is an absolute joke!
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Replies (13)0
Replies (13)sS
samjooste S's updateReviewer Update
16 Jan 2021, 15:43Contact me via email only
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samjooste S's update16 Jan 2021, 15:43
Reviewer Update
Contact me via email only
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samjooste S's updateReviewer Update
18 Jan 2021, 09:12Still waiting!!
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samjooste S's update18 Jan 2021, 09:12
Reviewer Update
Still waiting!!
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samjooste S's updateReviewer Update
18 Jan 2021, 16:49Was told by Gugu, that management would make contact by 5pm today. Guess what? They haven't.
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samjooste S's update18 Jan 2021, 16:49
Reviewer Update
Was told by Gugu, that management would make contact by 5pm today. Guess what? They haven't.
Bonitas Medical Fund's replyOfficial
19 Jan 2021, 09:20Hello Charl G,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply19 Jan 2021, 09:20
Official
Hello Charl G,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 Jan 2021, 09:50Hello Charl G,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply19 Jan 2021, 09:50
Official
Hello Charl G,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
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samjooste S's updateReviewer Update
19 Jan 2021, 11:46Who told you it was resolved? I am still waiting for management to phone me. Only the one test has been put through for payment. But not the one for R205 (the one they thought was a duplicate, but wasn't). That amount is still outstanding.
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samjooste S's update19 Jan 2021, 11:46
Reviewer Update
Who told you it was resolved? I am still waiting for management to phone me. Only the one test has been put through for payment. But not the one for R205 (the one they thought was a duplicate, but wasn't). That amount is still outstanding.
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samjooste S's updateReviewer Update
20 Jan 2021, 10:26They blatantly **** to you. Amount of R205 is still outstanding. They never even resubmitted it.
I am STILL WAITING FOR MANAGEMENT TO CONTACT ME.!!!!!!!!! So much for by 5pm on Monday!!!!!!!!!!! Disgusting service!!!!!!!!!!!!!!!
I am STILL WAITING FOR MANAGEMENT TO CONTACT ME.!!!!!!!!! So much for by 5pm on Monday!!!!!!!!!!! Disgusting service!!!!!!!!!!!!!!!
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samjooste S's update20 Jan 2021, 10:26
Reviewer Update
They blatantly **** to you. Amount of R205 is still outstanding. They never even resubmitted it.
I am STILL WAITING FOR MANAGEMENT TO CONTACT ME.!!!!!!!!! So much for by 5pm on Monday!!!!!!!!!!! Disgusting service!!!!!!!!!!!!!!!
I am STILL WAITING FOR MANAGEMENT TO CONTACT ME.!!!!!!!!! So much for by 5pm on Monday!!!!!!!!!!! Disgusting service!!!!!!!!!!!!!!!
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samjooste S's updateReviewer Update
20 Jan 2021, 11:26Phoned Bonitas AGAIN! Gugu says it was not submitted as part of my query because it was not on the lab note. IT WAS!!!!!!!!!!! Read email sent on 30/12/2020. Now I had to phone Pathcare ONCE AGAIN to ask them to resubmit it ONCE AGAIN and explain ONCE AGAIN that it is on the Lab note and it is NOT A DUPLICATE claim. Thanks for all the inconvenience Bonitas. Useless! Your staff need better training. They can't even read a simple email.
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samjooste S's update20 Jan 2021, 11:26
Reviewer Update
Phoned Bonitas AGAIN! Gugu says it was not submitted as part of my query because it was not on the lab note. IT WAS!!!!!!!!!!! Read email sent on 30/12/2020. Now I had to phone Pathcare ONCE AGAIN to ask them to resubmit it ONCE AGAIN and explain ONCE AGAIN that it is on the Lab note and it is NOT A DUPLICATE claim. Thanks for all the inconvenience Bonitas. Useless! Your staff need better training. They can't even read a simple email.
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samjooste S's updateReviewer Update
20 Jan 2021, 16:35No reply???
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samjooste S's update20 Jan 2021, 16:35
Reviewer Update
No reply???
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samjooste S's updateReviewer Update
21 Jan 2021, 09:57Pathcare resent the info again yesterday!!! Claim is still not resubmitted Gugu said she would phone by 10am with an update. Still hasn't. And still no manager has contacted me about this terrible service!! SO WHAT NOW??????????????
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samjooste S's update21 Jan 2021, 09:57
Reviewer Update
Pathcare resent the info again yesterday!!! Claim is still not resubmitted Gugu said she would phone by 10am with an update. Still hasn't. And still no manager has contacted me about this terrible service!! SO WHAT NOW??????????????
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samjooste S's updateReviewer Update
21 Jan 2021, 10:27I need a manager to contact me now!
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samjooste S's update21 Jan 2021, 10:27
Reviewer Update
I need a manager to contact me now!
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samjooste S's updateReviewer Update
21 Jan 2021, 13:01BONITAS How long am I supposed to wait for this to get sorted out? I have phoned more than 20 times which has costed me more than the R205 that Bonitas just needed to pay. This is also taking time away from my work. Will Bonitas reimburse me for all the time and money I have spent trying to get this resolved? I am still waiting for a manager to contact me! This mornign Gugu said her superviser would contact me, but she still hasn't. I want this sorted today!!!!!!!!!!!!
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samjooste S's update21 Jan 2021, 13:01
Reviewer Update
BONITAS How long am I supposed to wait for this to get sorted out? I have phoned more than 20 times which has costed me more than the R205 that Bonitas just needed to pay. This is also taking time away from my work. Will Bonitas reimburse me for all the time and money I have spent trying to get this resolved? I am still waiting for a manager to contact me! This mornign Gugu said her superviser would contact me, but she still hasn't. I want this sorted today!!!!!!!!!!!!
Bonitas Medical Fund's replyOfficial
28 Jan 2021, 18:00Hello Charl G,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply28 Jan 2021, 18:00
Official
Hello Charl G,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team