SICK AND TIRED OF ALL THE PROBLEMS

I have sent numerous emails,phoned 100 times to sort out my medical aid. Up until today, if i send a mail, the questions i ask do not get answered. I only get that my account is in arrears and it is suspended. There is no care taken in reading what the query is. This is now for months. Yes i had a problem. i went on pension, and there was a huge problem in waiting for my pension to be paid out, but as soon as i got my money, i phoned Bonitas and i asked them what my outstanding amount is, i went the next day to pay that amount. After that they said i can go to the doctor. Now the dentist let me know that you did not pay the account. SO TIRED OF THIS. THIS HAS BEEN MONTHS NOW. In my mail i sent today i asked if they will be able to send me a tax certificate. and what did i get, \Your account is in arrears with R1392 and your account is suspended. THIS IS UTTER NONSENSE. I pay all this money in a month and this is the service i get. I NEED TO GO TO THE DOCTOR - URGENTLY. THIS ACCOUNT NEEDS TO GET SORTED OUT."