SM
S M
1 reviews | Active since Feb 2021
04 Jul 2023, 04:17
Should be called hospital plan not medical aid
**** . I'm on the Boniselect plan and have not had any savings to see a doctor for 3 months. They should call themselves an expensive hospital plan because everything you do comes out of your savings yet you pay an exorbitant monthly premium.
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
04 Jul 2023, 08:47Hello S M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply04 Jul 2023, 08:47
Official
Hello S M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
SM
S M's updateReviewer Update
04 Jul 2023, 10:39Very quick response fromIBonitas.I called and it was explained to me even though you visit a network doctor the doctors fee comes out of your savings. My savings were not increasing because I had depleted them a whole R5000 for the year:-)
SM
S M's update04 Jul 2023, 10:39
Reviewer Update
Very quick response fromIBonitas.I called and it was explained to me even though you visit a network doctor the doctors fee comes out of your savings. My savings were not increasing because I had depleted them a whole R5000 for the year:-)
Bonitas Medical Fund's replyOfficial
04 Jul 2023, 13:57Hello SM
Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply04 Jul 2023, 13:57
Official
Hello SM
Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team