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Nadarajh N
1 reviews | Active since Oct 2022
15 Dec 2022, 12:05
Shoddy service Bonitas !!
Cant believe that I have to resort to Hello Peter again to sort out an issue with Bonitas . I am MR. N. Naidoo My Membership number is ***. My contact number is ***. I have been trying for the past few days to get an authorisation number for my Opthalmologist visit as part of my Chronic protocol, to no avail. All I get is the call centre which goes to various options and then drops the call. The Whattsapp contact centre is a joke. Got an indication on Whattsapp that I was number 1 in the queue to speak to an agent. Am still waiting. This is extremely frustrating and unacceptable. Bonitas please resolve urgently.
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Replies (3)
Bonitas Medical Fund's replyOfficial
15 Dec 2022, 12:24Hello Nadarajh N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply15 Dec 2022, 12:24
Official
Hello Nadarajh N
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Nadarajh N's updateReviewer Update
15 Dec 2022, 13:03Thank You. Appreciated.
NN
Nadarajh N's update15 Dec 2022, 13:03
Reviewer Update
Thank You. Appreciated.
Bonitas Medical Fund's replyOfficial
20 Dec 2022, 15:26Hello Nadarajh N
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply20 Dec 2022, 15:26
Official
Hello Nadarajh N
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team