Shocking service while trying to sign up for their medical aid

<p>We started the process to join Bonita's medical aid in the beginning of December because we had heard great things about their programs. We contacted them via email and with an extremely slow response eventually on the 9th of December we received underwriting acceptance and the email said we needed to accept the terms in writing, which we did. It is now the 23rd of December and after four phone calls, where we are told they will phone us back with an update (which they never did) they have still not been able to give us confirmation that we have joined the medical aid scheme. Cannot understand how a sales department can be so ***********, it seems like they don't even want people to sign up. If this is not settled soon we will have to go with another medical aid. Our last email reference is 061216Q1THZZ</p>