Shocking service from Bonita's medical aid.

Hi. I have received the worst service from Bonita's. Due to a late payment my medical aid has been cancelled immediately with no correspondence from Bonita's office. We have called their call centre numerous occasions to find out why can't the late payment be allocated to my medical aid and not have it cancelled straight away. The response was that I had to then re-apply for a new membership and had to further wait a 3month waiting period. I called back the next day hoping to speak to a supervisor only to be told by another agent that they can re-instate my medical aid but a week later nothing has happened. Due to Bonita's having my account as a debit order then following month they decided to deduct R2000more than the normal medical aid fee. After calling the centre yet again and explaining this story to the tenth person the response that I get told is it's a late penality fee. That's it. I am a pensioner and cant afford this extra payment. Surely after being a faithful client a bit more assistance will be granted.My medical aid fee has gone up with absolutely no communication from Bonita's. I don't receive emails. I don't receive phone calls or any post. Their service is absolutely shocking. You contact the call center and get 20different answers. Well they have lost a faithful client of 20years on their medical aid. I have now app**** with Discovery! I.hope that someone higher will give me a call from Bonita's so I can make it known about my disaffaction. Very angry client.