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Shane C

1 reviews | Active since Jun 2024

01 Jun 2024, 12:45

Shocking service by Bonitas Medical Aid

Worst admin imaginable. Been trying to get a medical aid fund credit sorted out for weeks, still not done in spite of written undertakings by Bonitas. Sickening service, pardon the pun

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jun 2024, 08:12
Official
 Hello Shane C
     
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
         
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry. 
          
Kind regards
     
Bonitas Team 
SC
Shane C's update03 Jun 2024, 10:27
Reviewer Update
Hi my mobile number is ***. Reach out to me so that I can share the relevant info'accordingly,

Thanks
Shane
SC
Shane C's update03 Jun 2024, 10:29
Reviewer Update
My membership number was ***
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jun 2024, 12:10
Official
Hello Shane C
 
Thank you for submitting the details to us through Hello Peter.
  
We will investigate this matter. 

We appreciate your patience while we are resolving this query for you. 
 
 Kind Regards
 
 Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Jun 2024, 17:39
Official
Hello Shane C 
 
Thank you for submitting a comment to us through Hellopeter. 
 
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. 
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. 
 
We apologise for any inconvenience caused to you. 
 
Regards 
 
Bonitas Team