GF
Grace F
1 reviews | Active since Feb 2015
26 Feb 2015, 15:46
Shocking service
on 2nd Jan Mandy In the call centre provided my mother with the wrong list of approved doctors to have her knee replaced. As a result she will have to pay a co-payment & for all the physio. Having spent weeks trying to resolve the matter & only being able to speak to the call centre (mails are not responded to) we are left in a desperate situation & she is due to go into hospital on Sunday. Please can someone get back to us URGENTLY!!! 200215Q6W8JH
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Bonitas Medical Fund's replyOfficial
27 Feb 2015, 11:37Hello Grace Finch,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply27 Feb 2015, 11:37
Official
Hello Grace Finch,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team