RS
Rishal S
1 reviews | Active since Feb 2021
06 Sept 2022, 10:48
Shocking service!!
It is highly frustrating to have to turn to this platform to have a simple request resolved. I have sent my termination of membership to Bonitas on the 29th July!!! To this date, I have not received confirmation. Your staff are clearly trained to make empty promises, I was promised iin early that my request was being processed and that I will receive confirmation of termination in August - nothing received and Bonitas is just silent - absolutely shocking! I want feedback that my membership is terminated from end August!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
06 Sept 2022, 11:30Hello Rishal S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply06 Sept 2022, 11:30
Official
Hello Rishal S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
07 Sept 2022, 16:10Hello Rishal S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply07 Sept 2022, 16:10
Official
Hello Rishal S
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
RS
Rishal S's updateReviewer Update
12 Sept 2022, 07:41Resolved????? How has it been resolved? By email me a nonsensical response 6 weeks after sending my termination!!! I have left the company and sent Bointas my termination on the 29th July!!! How can be I still be part of a medical aid scheme when I have resigned and am already on my new employers scheme, that is ******* but Bonitas seem to be fine with that so long as you can try to collect more premiums???????
RS
Rishal S's update12 Sept 2022, 07:41
Reviewer Update
Resolved????? How has it been resolved? By email me a nonsensical response 6 weeks after sending my termination!!! I have left the company and sent Bointas my termination on the 29th July!!! How can be I still be part of a medical aid scheme when I have resigned and am already on my new employers scheme, that is ******* but Bonitas seem to be fine with that so long as you can try to collect more premiums???????