Shocking Service

<p>I changed bank details. when calling LMS to advise they told me they cannot change my banking details before the end of the ear as there would be a merge with Bonitas. i begged and pleaded and have many emails to confirm this for banking details for a manual payment to be made. they promised to email it to me which did not happen. i continued to beg and plead and email. eventualy they gave me the banking details to make manual paument after they had suspended my medical aid! i then had to beg and pleaed more for them to lift suspension which was no fault of mine. I landed up in hospital in December and i had huge co-payment to make and doctors bills to be paid cash. i then claimed and was I was due a refund for a claim on 27th January 2017</p> <p>i called in and was advised they used my old bank details to process the claim.<br />i spoke to Rihanna on 1st February 2017 to follow u with reference ********** 2 and was advised to send through new banking details AGAIN - which i did</p> <p>on 13th February 2017 still waiting for the refund to be processed.<br />i have called back and the consultant Phathisa with reference number ********** 4 advises me to re send the banking details again - as she cannot see that it has been updated. </p> <p> </p> <p>they then advise me that they have to wait for my old bank to release the money back to them - which i called old bank and confirmed this had been done ages ago. i called again.</p> <p>i have since called and emaild many more times and last email confirmed that the refund would be paid - and eventually i recieved an email on 8th March 2017 that the refund would take place on 10 March and reflect 15 March 2017. this mornign no refund, i called again and was on the line for 35 minutes and tspoke to Alledar and Garth Koersies who confirmed that they money would be paid tomorrow and reflect next wednesday. why is bonitas or LMS holding my money hostage? i ave wasted thousands on airtime wasted countless hours of work and time emailing and following up and they just make excuse after excuse! they have no reason as to why they did not pay my money like i have in email confirmation - and now im supposed to let it go and rely on Garths email about it being paid tomorrow? why was it not paid last week like the email said? why was it not paid into my new banking details as i had updated from November 2016 to currently? they deduct monthly for my medical aid yet it takes 3 months of beggin g for them to assist me? i need this to be rectified as i cannot go on begging for moey due to me and to be confinually **** to</p>