1 reviews | Active since Sept 2015
Shocking payouts when in hospital
<p>today i received a call from a dr that did a procedure in hospital in april. only to find out 2 months later that bonitas short paid the account with R6000. firstly im shocked at how little bonitas pays for in hospital procedures that recuired pre auth. This is not my first bad expierance with bonitas. Im really thinking of going over to discovery medical aid. i would like someone from bonitas in management to phone me regarding this issue. i habe been a member with you guys for years now</p>
Hello Adele791211,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Adele791211,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
still waiting ....
still waiting ....
Hello Adele791211,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
Hello Adele791211,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team.
thank you
thank you