Shocking non response

Hi,

I have been trying to make an arrangement with Bonitas since end of March because I had a bad month. They then told me I am too early, I need to be suspsended first. I then send a request again on the 7th of March. I still heard nothing I then phoned them couple of days later. The lady at the call centre escalated the request and I still heard nothing. I phoned again last week, got cut off while the lady was escalating again. And I sent an email again. The irony here is although I tried everything from my side I would still need to pay the full monthg although I could not use the medical aid. And I will be taken to task again about it while Bonitas just keeps on delaying. Now I have to complain on Hellopeter because talking to them directly does not yield any results. Shocking