1 reviews | Active since Jun 2019
Shocking medical aid
One of the most disgusting and horrible experiences I have had with any business. After having a procedure in hospital a few weeks ago its has been a non-stop bad service experience, 35 phone calls trying to get my claim paid. To the point of having to tell them how to go into their system and process the accounts as I have worked in a call center of a medical aod before so have a very good understanding of how things are done. I missed 2 discounts from doctors because it took them 3 weeks to process accounts instead of a 5 working day turn around. Totally rude and *********** staff that could not find claim over and over and had no understanding of their product. The saddest thing is I was on Liberty Medical aid and they were taken over by Bonitas and I was assured I would be covered the same and what a surprise to find this was not the case. This has been a costly emotionally draining experience. My only advice is DO NOT GO ON THIS MEDICAL AID
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team