Shocking experience
I truly hope this is not the experience we will keep getting. I noticed on 3 Feb our premium was still not debited from our account. Emailed and apparently the debit order was rejected. I asked for bank details and immediately made payment and send the proof of payment to the email address supp****. Today 14 Feb wanted to claim for medication and account has been suspended!!! Really? 2weeks later. No communication from Bonitas to confirm etc. I have asked the same day to change our details as it was misspelled. No acknowledgement! And to no surprise this has also not been done
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Bonitas Medical Fund's replyOfficial
14 Feb 2022, 15:28Hello Suzelle H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Feb 2022, 15:28
Official
Hello Suzelle H
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
Bonitas Team