Shocking customer service, *********** staff!!!

I had an unpleasant customer service experience with Bonitas Finance department when I requested for my Savings Refund.

I left my last employer last year July and I submitted my request with all the requested information mid January.

I have not received the refund to date and upon follow ups, was advised my proof of banking details where not certified.

That was quite shocking to me because that letter from the bank proving my bank details was stamped by the bank but Bonitas still insisted it had to be certified. Being a zlegal proffesional myself, I was baffled b y such a request.

I even still went to both the SAPS and Post Office and they also shared the same sentiments, they simply assisted me because this was now used to derail my refund.

I have sent the certified document but still getting the run around on my refund.

Utterly shocking !!