Shocking claims service

I joined the scheme over a month ago with and still received no card no benefits or brochures. Went to the dentist and submitted my claim for reimbur*****t which again is almost 30 days from service date! Bonita’s never gets back to you, I have to constantly follow up. When I call in they too busy to assist but have a dedicated resource to answer the phone to tell you they can take a message!!! We live in 2018... have you not heard of customer journeys and creating value for customers? It’s almost like every process is created to do exactly the opposite for a customer! All I want is my refund due