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Benine G

1 reviews | Active since Feb 2025

16 Feb 2025, 19:43

Shocking Bonitas Decision

Shame on you for changing our medication service provider (Pharmacy Direct to Marara) without consulting with the members first!!! You have landed us in chaos regarding our chronic meds, not to even mention acute meds… My husband and I have been members of Bonitas for 15+ years and we’re always proud of your service - not to mention all the people that we recommend your company to… Shame on you!!! Are we merely expected to accept this hopeless situation that YOU have landed us in and die… Do yourselves a favour and read the blazing reviews that your current members have regarding your shocking decision - once again, it’s all about the money for you… Shame on you!!! The Press and the Ombudsman need to be informed of the shocking state of affairs that we as your members find ourselves in!!!

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply16 Feb 2025, 19:56
Official
 Hello Benins G Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours.  Kind Regards
  Bonitas Team 
BG
Benine G's update16 Feb 2025, 20:11
Reviewer Update
Please do… I called your Call Centre twice last week - Joshua & Mauricia (140225 QSPRLX) and I am STILL waiting for them to get back to me regarding my scripts - x3 (03/02/2025), that were emailed to Marara on the 03/02/2025… Surprise me…
BG
Benine G's update17 Feb 2025, 12:47
Reviewer Update
Well, as of yet Bonitas has failed to respond despite their promise to do so last night!!! Several calls have been made to them this morning only to have held on till the call ends… We have tried the suggested WhatsApp application with absolutely no solution to our problem!!! Do we need to go to the Press and/or the Ombudsman?