Shocking Bonitas

I was a member of Bonitas medical fund for over 25 years before my wife and I needed to spend a couple of years overseas to deal with some personal family matters. Now we are planning our return to SA and we made an application to Bonitas for medical cover, Bonitas then proceeded to impose a 25% late joiner penalty - for 2 years away from medical cover! I questioned this and cited customer loyalty and a good health record and gave them an opportunity to reconsider. In the meantime I made applications to other well known medical aids. Bonitas did not budge on the 25% late joiner penalty. Other medical aids accepted my application and imposed an acceptable 5% late joiner penalty with a similar plan. Shocking Bonitas customer loyalty!