Shocking Attitude and Service towards members

To date, I have encountered the following unacceptable issues: • Membership Suspension: Multiple healthcare providers have informed me that my mother's membership is suspended, despite payments being up to date. • Lack of Communication: I have sent numerous emails with no response and have held on the phone for over 40 minutes multiple times trying to reach the call centre, without resolution. • Claims Ignored: I submitted claims in 2024 and only received a response after I threatened to escalate the matter on social media. • Incorrect Information from Bonitas Consultants: A consultant incorrectly advised me that my mother was on a plan with no savings, which led me to upgrade her plan in 2025. • Ongoing Levies & Membership Suspension: Despite upgrading the plan, I continue to pay levies in January and February 2025, yet her membership remains suspended in your system. • Emails Ignored: I sent another follow-up email over 10 days ago, yet I have not received a response