GJ
Garry J
1 reviews | Active since Jan 2024
20 May 2026, 08:23
Shocked at the service level
Debited a deceased members account, more than 2 months later "NOTHING" the matter has been escalated and still nothing. excuses apon excuses. Is this std practice for this company?
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
20 May 2026, 09:02Hello GarryThank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
Please provide us with the membership number to investigate further.
Kind Regards
Bonitas Team
Please provide us with the membership number to investigate further.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 May 2026, 09:02
Official
Hello GarryThank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
Please provide us with the membership number to investigate further.
Kind Regards
Bonitas Team
Please provide us with the membership number to investigate further.
Kind Regards
Bonitas Team
GJ
Garry J's updateReviewer Update
20 May 2026, 09:03***
GJ
Garry J's update20 May 2026, 09:03
Reviewer Update
***
Bonitas Medical Fund's replyOfficial
20 May 2026, 10:08Hello GarryThank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
We will investigate this matter.We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply20 May 2026, 10:08
Official
Hello GarryThank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
We will investigate this matter.We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
GJ
Garry J's updateReviewer Update
20 May 2026, 10:13Thank you for your reply, this matter has been ongoing now for more than 2 months. It has been escalated and still nothing. I am now in the process of lodging an comaint with the Council of Medical Schemes
GJ
Garry J's update20 May 2026, 10:13
Reviewer Update
Thank you for your reply, this matter has been ongoing now for more than 2 months. It has been escalated and still nothing. I am now in the process of lodging an comaint with the Council of Medical Schemes