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Andrea C

1 reviews | Active since Jul 2013

05 Sept 2022, 19:46

Shocked at Bonitas and Pharmacy Direct lack of care for people

Good Day

I ordered medication last week from Pharmacy Direct because Bonitas charges me more when I go elsewhere.

I noted to the agent no generic medication and I was not asked before packaging if I was okay with generic medication for Glucophage. No phone call no sms Pharmacy Direct just sent me Cadbower XR 1000.

I get sick when I use this generic medication that is why I do not use it yet it was delivered to me today.

I requested Glencet which was not delivered to me either.

A few months ago they delivered medication I did not request and I still have not received my refund.

When will the Medical schemes learn that Pharmacy Direct? Bonitas please do something about this company or escalate their service as I get lame in my arm when I take this Cadbower and now I’m forced to take it! This is ridiculous. This is Chronic medication. You guys should be charged for negligence. Please get this to the Ombudsman

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Sept 2022, 21:55
Official
Hello  Andrea C
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours.
 
Kind Regards
  
The Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Sept 2022, 08:23
Official
Hello  Andrea C

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
   
Kindly provide your membership number or ID number of the principal member privately (to protect  your personal information not to be visible on this public forum) in order to investigate your enquiry. 
   
Regards
  
Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Sept 2022, 16:53
Official
Hello Andrea C
 
Thank you for notifying us of your complaint
 
Please note we have not received the required details (membership number or ID number of the principal member) from you. 
 
Your query will be attended to once we receive the required details.
 
We sincerely apologise for the inconvenience caused to you,
 
 Kind Regards

Bonitas Team