Sheer incompetence.

We were even told that they are not allowed to share Supervisors business contacts and email because we were not getting any joy. That’s how bad things are. We wanted to change the plan but we got the run around while the money shows that it has been deducted for the higher option. The call centre people will tell to wait and you will wait for hours. We regret choosing this medical scheme and we feel like changing as soon as we get that option