SHAME ON YOU BONITAS - SHAME ON YOU !!

A few weeks ago certain of our members received an email providing us with the name and all contact details of a delegated staff member who would be of assistance to us. Upon sending two emails and trying four times to contact this person, I was told that there is no such staff member. One of my calls was greeted with "We are unable to take your call as all our staff are in training." Today I tried using their Whatsapp helpline, knowing full well that this was another disaster. I waited half an hour, only to be told that my connection had "timed out" and I was re-connected and told I was once again number SEVEN in line. All emails have a "no-reply" address, so I cannot follow up on my query. BONITAS, is THIS how you treat your members? How would YOU feel when on the receiving end of such service? BONITAS, are you proud of your service? Thanks to Nedgroup Medical Aid for promising that we would be in "Good hands" after we were sent wandering in the wilderness called BONITAS MED AID. Please ignore the one star. I had to give one star to ensure my complaint is accepted.