Several business days and no response from member maintenance

<p>I'm still waiting after submitting 2 additional dependents several business days ago. Phone in to the call centre, and after navigating a labyrinth of automated messages, Sizwe cannot give me answers. He just s******s over the phone when I get frustrated. The reference number he gives me shows closed on my side (I received a CLOSURE OF QUERY email) but he insists that it is open, but cannot tell me where my documents are. I needed this processed last week during business hours. Bonitas, what has become of you? Where is my query? When will I receive a response?</p>