Settle my claim, its my contributions

A medical service provider is threating legal action action for your refusal to pay a claim. Why dont you pay Dr Rhood? I obtained the necessary hospital authorisation before my wife went for check up following her ankle injury. So now why are you not settling the claim. Doctor advised that you paid then reversed the payment. Why are you doing this nonsese.The hospital authorisation number is ***. I pay my monthly premiums to you with no hassle, why is this claim not bieng paid?