1 reviews | Active since Mar 2017
Services at Bonitas Medical aid
<p>I submitted a claim for refund on the Monday 27 Feb 2017 to date namely Wednesday 8 March 2017 nothing. My pharmacy submitted a claim on Tuesday 7 March 2017 and I recieved an sms to say they will be paid within the next 3 days. Howcome mine is taking so much longer... is the pharmacy better than me, I am an Eskom pensioner and every cent counts</p> <p>God bless</p> <p>Robert Gamage</p> <p>M.A. ********** 7956</p>
Hello robert-gamage
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello robert-gamage
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
This is what you have been saying all the time today is the 9th day and still I am waiting not good enough my pharmacist submitted a claim 7 days after me and they have allready recieved payment, you guys are full of excuses
This is what you have been saying all the time today is the 9th day and still I am waiting not good enough my pharmacist submitted a claim 7 days after me and they have allready recieved payment, you guys are full of excuses
Hello robert-gamage
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello robert-gamage
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team